8x88 Privacy Policy

1 What Information We Collect

8x88 collects certain types of information to operate its services, ensure security, and provide members with the best experience. This collection is always limited to the minimum necessary scope.

1.1 Registration Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Taka / BDT)

1.2 Identity Verification Information (KYC)

To ensure secure financial transactions and responsible gaming, we may request a copy of your national identity card or passport for identity verification in specific cases.

1.3 Transaction Information

Information related to deposits, withdrawals, and betting history is stored automatically. This includes:

• bKash, Nagad, Rocket, or Upay account numbers (partially masked)
• Transaction amount and time
• Type of payment method

1.4 Technical Information

Information collected automatically when you visit the site:

• IP address and device type
• Browser and operating system
• Pages visited and session duration
• Cookies and similar tracking technologies

2 Purpose of Using Information

8x88 uses collected information only for defined and legitimate purposes. We never sell your information to third parties.

2.1 Service Operations

• Account creation and management
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Providing VIP program benefits
• Providing 24/7 live chat support

2.2 Security and Compliance

• Preventing fraud and irregular activity
• Age verification (access for those aged 21 and above only)
• Implementing responsible gaming policies
• Internal auditing and record keeping

2.3 Service Improvement

• Personalizing services according to user preferences
• Improving platform performance
• Testing new games and features

2.4 Communication

• Sending important account updates
• Notifications about promotional offers and bonuses (with your consent)
• Summary of gaming activity

3 Data Storage and Security

8x88 gives the highest priority to the protection of your personal information. We follow industry-standard technologies and processes.

3.1 Encryption Technology

All data transmission is secured through SSL (Secure Socket Layer) encryption. Your password and financial information are never stored in directly readable form.

3.2 Server Security

Our servers operate under firewalls, intrusion detection systems, and regular security audits. Access to server data centers is limited to authorized personnel only.

3.3 Data Retention Period

Data for active accounts is retained for the duration of service. Even after an account is closed, certain data may be kept for up to five years due to legal obligations and the need for dispute resolution.

4 Sharing Information with Third Parties

8x88 never sells your personal information to third parties for marketing or commercial purposes. However, certain information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), game software providers (such as Pragmatic Play, Spribe), and technology support companies — these partners receive only the minimum information necessary to operate their respective services.

4.2 Legal Obligations

Information may be provided upon receiving a legal order from a court or competent authority, or in compliance with applicable law during fraud investigations.

4.3 Business Transfers

In the event of a company merger or acquisition, user information may be transferred as part of the assets. In such cases we will provide advance notice and the new controller will maintain the same standard of privacy protection.

5 Cookies and Tracking Technologies

The 8x88 website uses cookies to improve your browsing experience.

5.1 Essential Cookies

Essential for the basic functionality of the site — maintaining login sessions, security tokens, and saving language preferences. These cannot be disabled.

5.2 Functional Cookies

Remember your preferences (game categories, display settings) so you do not have to configure them again each time.

5.3 Analytics Cookies

Help analyze site usage and support improvements. The data collected is aggregated and not personally identifiable.

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may affect some functionality of the site.

6 Your Rights

8x88 believes every member should have full control over their own information. You have the following rights:

6.1 Data Access

You can contact us at any time to request a copy of the information stored about you.

6.2 Data Correction

If there is any incorrect or outdated information in your account, you can request a correction. This request can be made via live chat or email.

6.3 Data Deletion

If you request account closure, all personal information will be deleted, except for data that must be retained due to legal obligations.

6.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, use the unsubscribe link in any message or let our support team know.

6.5 Data Portability

You can request an export of your transaction history and gaming records in a structured format.

7 Protection of Minors

8x88 services are for those aged 21 and above only. We do not collect or store information from any minor.

Age is verified at the time of registration. If a member is found to be under 21, their account will be closed immediately and all related information will be deleted.

If you suspect a minor is using this platform, please contact us immediately.

8 International Data Transfers

As 8x88 operates globally, your information may be processed outside Bangladesh. Wherever data is transferred, we ensure that the receiving party provides privacy protection equivalent to or greater than this Policy.

All our international partners are contractually bound to comply with data protection standards.

9 Response to Security Breaches

If a data security breach ever occurs and puts your information at risk, we will notify you as soon as possible — generally within 72 hours.

The notification will include:

• The nature of the breach and potential impact
• The immediate steps we have taken
• Recommended actions for you (such as changing your password)
• Contact details for further information

Our security team monitors systems 24 hours a day, 7 days a week to quickly detect any unusual activity.

10 Policy Changes

8x88 may update this Privacy Policy from time to time. For significant changes, we will:

• Send a notification to your registered email
• Display a visible notice at the top of the website
• Update the "Last Updated" date at the top of the page

Updated policies take effect 30 days after publication. Continued use of the platform during this period will be taken as acceptance of the new policy.

11 Responsible Gaming and Data Protection

8x88 considers responsible gaming an integral part of its privacy policy. By analyzing information about your gaming behavior, we can identify problematic gaming patterns and provide timely support.

This information is used solely for your protection — never for marketing or third parties. To learn more, visit our Responsible Gaming page.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support in Bengali

We take all privacy-related requests seriously and will try to respond as soon as possible.